PATIENTS CHARTER

At Saxmundham Health we are committed to providing a high standard of primary care.

Our responsibility to you:

You will be greeted courteously
You have a right to confidentiality
You have the right to see your medical records subject to the limitations of the law
You will be seen the same day if your problem is urgent
You will be seen by your own doctor whenever possible
You will be informed if there will be a delay of more than 30 minutes for your appointment
You will be referred to a specialist when your GP thinks it necessary
You will be given the result of any test or investigation on request or at your next appointment
Your repeat prescription will be ready for collection within 48 hours of your request - a little longer if it is sent to the chemist
Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly in adherence with the practice complaints protocol.

Treat all surgery staff with the respect.
Do not ask for information about anyone other than yourself
Tell us of any change of name or address, so that our records are accurate
Only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend surgery.
Cancel your appointment if you are unable to attend.
Be punctual, but be prepared to wait if your own consultation is delayed.
Please allow sufficient time for letters or the results of any tests to reach us.
Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
Do let us know whenever you feel we have not met our responsibility to you
We would, of course, be pleased to hear when you feel praise is due.