Covid-19 Out of Hours News

Lambsale Meadow, Saxmundham, Suffolk, IP17 1DY

Tel: 01728 602 022

Contact Details


GP Online Services allow patients to book appointments, request medication and view medical records.

Registering for GP Online Services

If you are 16+ with suitable photo ID, you can self-register by downloading the NHS App. If you are unable to get through the self-registration, please contact the surgery for an alternative method of accessing online services.

If you require online services for someone who lacks capacity to make their own care decision (e.g. very young children* or an ill relative), please first self-register for the NHS App for yourself and then contact the surgery regarding adding additional patients to your account. Older children may need their own account, created by the surgery, if they are deemed competent to make their own decisions about care.

No smartphone/tablet? Visit the NHS App link below for information on accessing NHS App services from the browser on your desktop or laptop computer.

For further information about the NHS App:
For general information on GP Online Services:

*It is our policy that parental access is automatically removed when children turn 13. If online services are required for those aged 13-15, please enquire with the surgery. If a patient aged 13-15 is determined to be competent to make decisions about their care, they may wish to have their own account. If they are not able to make these decisions or if they wish a parent (or other party) to manage their online services, this can be setup by the surgery.

❗ Important information about 'Patient Access' our system change and the 'NHS App'

During May 2022 the surgery changed computer system and stopped using 'Patient Access'.

What has happened to my 'NHS App'?

If you registered for the NHS App yourself using photo ID your main GP Online Services should reconnect automatically. Main services are; appointment booking, prescription requests and summary record access (Allergies, sensitivities & medications). Additional services, such as proxy access to those your care for or more access to your medical records, may disconnect during the system change and you will need to ask the surgery for these to be reconnected for you.

If you were unable to register with the NHS App yourself using photo ID and required “linkage keys” from the surgery, your NHS App should prompt you to try and use photo ID again. If you have suitable ID, please try and complete this process to reconnect. If you do not have suitable ID or cannot get through the registration, please contact the surgery so we can re-verify your identity manually and re-activate your online services.

What about my ‘Patient Access’ account?

Saxmundham Health no longer uses 'Patient Access'. To continue using GP Online Services (medication requests, record access etc) please see information about registering for the NHS App above.

If you had an account with Patient Access, this service still holds your personal data, but it will no longer be associated with the surgery. If you wish, you can arrange for Patient Access to delete this data.