If you have any complaints or concerns about the service that you have received from the Doctors or staff working for this practice you are entitled to an explanation. Maybe something went wrong or did not run as well as you would have expected? Have you thought about initially discussing it with a member of our Patient Participartion Group (PPG) who are here to represent you? They continually feed back ideas and patient experiences to try to improve the standard of care being delivered. Maybe you might even consider joining to PPG and exert some direct influence on the way services are run on behalf of local patients?
You still have the right to make a formal complaint which should be addressed to our Practice Manager who will acknowledge receipt within 2 working days. We will then aim to investigate your complaint thoroughly and respond to you within 28 working days.
Do you have any comments or concerns that you would like to put to us? Would you like to let us know that what we are doing meets with your approval? Please use our Compliments, Concerns, or Comments form.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.