Suggestions and Complaints

If you have any complaints or concerns about the service that you have received from the Doctors or staff working for this practice you are entitled to an explanation. Maybe something went wrong or did not run as well as you would have expected? Have you thought about initially discussing it with a member of our Patient Participartion Group (PPG) who are here to represent you? They continually feed back ideas and patient experiences to try to improve the standard of care being delivered. Maybe you might even consider joining to PPG and exert some direct influence on the way services are run on behalf of local patients?

You still have the right to make a formal complaint which should be addressed to our Practice Manager who will acknowledge receipt within 2 working days. We will then aim to investigate your complaint thoroughly and respond to you within 28 working days.

For further information on making a complaint, please view our complaints leaflet or see how to complain to the NHS.

Do you have any comments or concerns that you would like to put to us? Would you like to let us know that what we are doing meets with your approval?  Please use our Compliments, Concerns, or Comments form.