Welcome to our website which we hope you will find both useful and informative.
We are now taking bookings for seasonal influenza vaccinations. To find out if you are eligible or to book your appointment, please call the Surgery on 01728 602 022 and press option 6.
We have prepared a document with information on flu vaccinations for children and young people. We currently have limited appointments available.
The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Further information about changes to clinical system
Please see information regarding Pharmacy2U released by the National Pharmacy Association.
As you may or may not be aware, our telephone extensions have recently changed.
Please remember to listen to all of the options first before choosing;
Please note that all of our telephone conversations are recorded for training and monitoring purposes.
If you have a life threatening medical emergency, please call 999 immediately.
Please note that Ipswich Phlebotomy Services within Riverside Clinic will be re-locating to 476-478 Landseer Road on 2 July 2019.
The Phlebotomy Service at Riverside will be closed from the 28 June 2019 and will resume 2 July 2019 at the following address:
476-478 Landseer Road (Next door to St James RC Church)
From 1 April 2019 NHS Prescription charges are:
£9.00 per prescription per item
£29.10 for a 3 month prepayment certificate
£104.00 for a 12 month prepayment certificate
Please note, as from April 1st 2019 Gabapentin and Pregabalin are now Controlled Drugs and we will only prescribe a 28 day supply. The prescription is also valid for only 28 days. Further details regarding Pregabalin and Gabapentin.
At Saxmundham Health we are proud to have introduced a system called Care Navigation which aims to get all our patients seen by the most appropriate person, first time, in good time.
Further details about Care Navigation
All of our telephone calls are recorded as part of our telephone call recording policy. Access and playback of recordings is carefully controlled and governed by data protection legislation. Only suitably training staff with the appropriate authority can access calls.
Access to calls may be for a number of reasons. The three main reasons are checking accuracy, answering complaints, and for staff training to improve service and skills.
To ensure the safety of our patients whilst out of the area Saxmundham Health will no longer provide medication for periods of travel longer than 28 days. This is important because medical conditions should have ongoing clinical oversight which cannot be provided whilst patients are absent. Our new rule is in line with guidelines issued by the Ipswich and East Suffolk Clinical Commissioning Group and is NHS policy . If you are planning to be away please give our Dispensary as much notice as possible that you will need up to 28 days’ medication from the first day of your planned trip. Thank you for your understanding.
Up to 60 patients per week fail to attend their appointments with us (DNA - did not attend) wasting valuable NHS resources. We now have a new policy to help deal with this growing problem - Read our DNA Policy.
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.Patient Group Page
'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.
Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.
One You is here to help you get back to a healthier you. Take our quiz to see how you score.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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