Welcome to our website which we hope you will find both useful and informative.
Useful advice ahead of Bank Holiday Monday - 26 August 2019
GP practices and some pharmacies will be closed. Here is some useful advice and signposting to help you and your family keep well.
Suffolk Pharmacy Opening times August Bank Holiday - Monday 26th August 2019
A list of Suffolk Pharmacy opening times for the August Bank Holiday can be found here.
Changes to Clinical System
The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information
Please see information regarding Pharmacy2U released by the National Pharmacy Association here.
Click here to read our July 2019 Newsletter.
As you may or may not be aware, our telephone extensions have recently changed.
Please remember to listen to all of the options first before choosing;
Press 2 – Dispensary and Medication queries
Press 3 - For insurance and medical reports queries
Press 4 - Medical Secretaries (For referral queries only)
Press 5 - Results and investigations after 11am
Press 6 - Reception
Please note that all of our telephone conversations are recorded for training and monitoring purposes.
If you have a life threatening medical emergency, please call 999 immediately.
Please note that Ipswich Phlebotomy Services within Riverside Clinic will be re-locating to 476-478 Landseer Road on 2 July 2019.
The Phlebotomy Service at Riverside will be closed from the 28 June 2019 and will resume 2 July 2019 at the following address:
476-478 Landseer Road (Next door to St James RC Church)
Prescription charge increase:
From 1 April 2019 NHS Prescription charges are:
£9.00 per prescription per item
£29.10 for a 3 month prepayment certificate
£104.00 for a 12 month prepayment certificate
For information about help with health costs please click here.
Pregabalin and Gabapentin to be classed as Controlled Drugs
Please note, as from April 1st 2019 Gabapentin and Pregabalin are now Controlled Drugs and we will only prescribe a 28 day supply. The prescription is also valid for only 28 days. Further information can be found here.
New Paramedic and Urgent Care Scheme
Please click here to read about our new Paramedic and Urgent Care scheme
At Saxmundham Health we are proud to have introduced a system called Care Navigation which aims to get all our patients seen by the most appropriate person, first time, in good time. Click here for the full story.
Our Telephone Calls are Recorded
All of our telephone calls are recorded as part of our telephone call recording policy. Access and playback of recordings is carefully controlled and governed by data protection legislation. Only suitably training staff with the appropriate authority can access calls.
Access to calls may be for a number of reasons. The three main reasons are checking accuracy, answering complaints, and for staff training to improve service and skills.
No Longer Providing Medication for Periods of Travel Longer than 28 Days
To ensure the safety of our patients whilst out of the area Saxmundham Health will no longer provide medication for periods of travel longer than 28 days. This is important because medical conditions should have ongoing clinical oversight which cannot be provided whilst patients are absent. Our new rule is in line with guidelines issued by the Ipswich and East Suffolk Clinical Commissioning Group and is NHS policy . If you are planning to be away please give our Dispensary as much notice as possible that you will need up to 28 days’ medication from the first day of your planned trip. Thank you for your understanding. Click here for details.
General Interest Videos
NHS Resources Wasted
Up to 60 patients per week fail to attend their appointments with us (DNA - did not attend) wasting valuable NHS resources. We now have a new policy to help deal with this growing problem - Click here
Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.More Information
If you need medical attention
'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.
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