Welcome to our website which we hope you will find both useful and informative.
Prescription charge increase:
From 1 April 2019 NHS Prescription charges are:
£9.00 per prescription per item
£29.10 for a 3 month prepayment certificate
£104.00 for a 12 month prepayment certificate
For information about help with health costs please click here.
Please note that the Surgery will be closed on the following dates:
Good Friday (19th April 2019)
Saturday (20th April 2019)
Easter Sunday (21st April 2019)
Easter Monday (22nd April 2019)
You only need to order your medication one week before it is due to run out.
Please put all orders in by Friday 12th April 2019.
Early orders will not be processed unless it is due to run out over the Easter period.
A list of Suffolk Pharmacies open over the Easter period can be found here.
Pregabalin and Gabapentin to be classed as Controlled Drugs
Please note, as from April 1st 2019 Gabapentin and Pregabalin are now Controlled Drugs and we will only prescribe a 28 day supply. The prescription is also valid for only 28 days. Further information can be found here.
New Paramedic and Urgent Care Scheme
Please click here to read about our new Paramedic and Urgent Care scheme
At Saxmundham Health we are proud to have introduced a system called Care Navigation which aims to get all our patients seen by the most appropriate person, first time, in good time. Click here for the full story.
Our Telephone Calls are Recorded
All of our telephone calls are recorded as part of our telephone call recording policy. Access and playback of recordings is carefully controlled and governed by data protection legislation. Only suitably training staff with the appropriate authority can access calls.
Access to calls may be for a number of reasons. The three main reasons are checking accuracy, answering complaints, and for staff training to improve service and skills.
No Longer Providing Medication for Periods of Travel Longer than 28 Days
To ensure the safety of our patients whilst out of the area Saxmundham Health will no longer provide medication for periods of travel longer than 28 days. This is important because medical conditions should have ongoing clinical oversight which cannot be provided whilst patients are absent. Our new rule is in line with guidelines issued by the Ipswich and East Suffolk Clinical Commissioning Group and is NHS policy . If you are planning to be away please give our Dispensary as much notice as possible that you will need up to 28 days’ medication from the first day of your planned trip. Thank you for your understanding. Click here for details.
General Interest Videos
Click here to read our latest newsletter.
NHS Resources Wasted
Up to 60 patients per week fail to attend their appointments with us (DNA - did not attend) wasting valuable NHS resources. We now have a new policy to help deal with this growing problem - Click here
Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.More Information
Our new Patient Pack is now available - click here. New Patients no longer need a health check. Reception can provide our Patient Pack which has all you will need inside. It also helps signpost all patients to community services and gives health advice.
If you need medical attention
'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.
Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.
One You is here to help you get back to a healthier you. Take our quiz to see how you score.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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