Welcome to our website which we hope you will find both useful and informative.
New Paramedic and Urgent Care Scheme
Please click here to read about our new Paramedic and Urgent Care scheme
At Saxmundham Health we are proud to have introduced a system called Care Navigation which aims to get all our patients seen by the most appropriate person, first time, in good time. Click here for the full story.
Our Telephone Calls are Recorded
All of our telephone calls are recorded as part of our telephone call recording policy. Access and playback of recordings is carefully controlled and governed by data protection legislation. Only suitably training staff with the appropriate authority can access calls.
Access to calls may be for a number of reasons. The three main reasons are checking accuracy, answering complaints, and for staff training to improve service and skills.
No Longer Providing Medication for Periods of Travel Longer than 28 Days
To ensure the safety of our patients whilst out of the area Saxmundham Health will no longer provide medication for periods of travel longer than 28 days. This is important because medical conditions should have ongoing clinical oversight which cannot be provided whilst patients are absent. Our new rule is in line with guidelines issued by the Ipswich and East Suffolk Clinical Commissioning Group and is NHS policy . If you are planning to be away please give our Dispensary as much notice as possible that you will need up to 28 days’ medication from the first day of your planned trip. Thank you for your understanding. Click here for details.
General Interest Videos
Click here to read our latest newsletter.
NHS Resources Wasted
Up to 60 patients per week fail to attend their appointments with us (DNA - did not attend) wasting valuable NHS resources. We now have a new policy to help deal with this growing problem - Click here
Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.More Information
Our new Patient Pack is now available - click here. New Patients no longer need a health check. Reception can provide our Patient Pack which has all you will need inside. It also helps signpost all patients to community services and gives health advice.
If you need medical attention
'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.
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